At LUMIVIO, we value your trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you shop with us or use our services. By visiting our website or making a purchase, you agree to the practices described below.
⭐ 1. Information We Collect
We collect the following types of information:
Provided when you place an order, create an account, or contact us:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through Shopify, we do NOT store full card details)
Details related to your purchase:
- Products ordered
- Order number
- Delivery preferences
- Customer support communications
If your product requires uploaded videos or photos, we may collect:
- Video files
- Images
- Audio recordings (These files are used solely to process your order. They are never shared, sold or used for any other purpose.)
Automatically collected:
- IP address
- Browser type
- Device type
- Cookies
- Pages visited
-,Time spent on our site (This helps us improve website performance and customer experience.)
⭐ 2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Personalize your MemorySphere™ (if applicable)
- Send order updates and notifications
- Provide customer support
- Improve our products and website
- Detect and prevent fraud
- Comply with legal requirements
We do not sell your personal data, ever.
⭐ 3. How We Store and Protect Your Data
We take data protection seriously.
- Shopify securely stores customer data using industry-standard encryption.
- Uploaded videos/photos are stored securely and deleted after order verification or production (depending on workflow).
- Access to personal data is limited to authorized LUMIVIO staff only.
- We use SSL security and encrypted systems for all transactions.
⭐ 4. Sharing Your Information
We only share your information with trusted partners necessary to operate our business:
Our ecommerce platform which securely processes payments and manages orders.
To deliver your product (e.g., USPS, DHL, UPS).
Only if you provide videos or photos needed to create your MemorySphere™.
We may share data if required by law, fraud investigation, or government request.
We do NOT sell, rent, or trade your information to third parties.
⭐ 5. Cookies and Tracking Technologies
We use cookies to:
- Improve website functionality
- Remember your preferences
- Analyze traffic and performance
- Personalize your shopping experience
You can disable cookies in your browser settings, but the website may not function properly.
⭐ 6. Your Rights
Depending on your country or region, you may have the right to:
- Access the personal data we hold
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Request a copy of your stored data
To exercise these rights, contact us at:
📧 support@lumivio.com
⭐ 7. Email Marketing
With your permission, we may send:
- Discounts
- Order updates
- New product announcements
- Special offers
You can unsubscribe anytime by clicking “unsubscribe” in any email.
⭐ 8. Children’s Privacy
We do not knowingly collect or store information from individuals under 13 years old.
If you believe a child has submitted information to us, please contact us immediately.
⭐ 9. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.
⭐ 10. Changes to This Policy
We may update this Privacy Policy occasionally.
The updated version will always be available on this page with the latest revision date.
⭐ 11. Contact Us
For questions about this Privacy Policy or your personal data, contact us:
📧 support@lumivio.com
⏱ We respond within 24 hours